Diego H Carranza

Telephone: 1-416-800-0689; 1-226-807-7233 (Cell)

Email: dihucar@gmail.com

Professional Profile

A resourceful and dedicated Network Technician with outstanding organizational skills and the ability to develop and coordinate IT projects especially in LAN / VOIP Networks and Windows environments. Possesses excellent interpersonal skills, is quick to grasp new ideas and concepts and always keen to develop new skills and expertise. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards. Articulate and proactive, shows a professional approach and can communicate at all levels.

Objective

Currently looking for new challenging full-time positions in a company which takes a great pride in investing in employees’ professional development and training, a role that will make best use of existing skills and experience such as sound knowledge of Microsoft products and customer care excellence, while enabling further personal and professional development.

Career highlights

• 30+ years in Network infrastructure, IT Security and Communication

• Dedicated A+ / Network+ certified professionaland freelance consultant

• Sectors: Telecommunication, Banking, High Technologies

  
  

  Key IT skills

  • LAN/WLAN Install/Troubleshooting  Microsoft Office Applications

  • WAN/Routers and Gateways  Asterisk/Trixbox/FreePBX/Elastix

  • HP Server/Laptop/Desktop  Antivirus/Firewalls/Security Tools

  • Deployment/Troubleshoot/Fix  SQL Databases/Lotus Notes

  • Windows 2000/2003/XP/Vista/7/8/10/11  LiveMeeting/WebEx Support

  • Unix/Linux/VOIP Technologies  Remedy/HP Open view

    
    

    Professional development, courses, trainings and related skills

  • Technical support  Excellent presentation skills

  • Toshiba laptop technologies  Planning and organising

  • HP Vectra VL Technologies  Relationship Management

  • HP netserver LC family  Problem solving skills

  • Branch nodal processor  Budgetary expertise

  • Operations of equipments synchronogy  Project Management

  • Digital communications – networking  Superior customer service

Career Summary

1995-Date Hardware/Software/Network/VOIP Systems Technician Self-employed, Canada

• Solely responsible for performing consulting tasks and working on a strategic level on all range of project coordination and management functions for various large organizations and individuals

• Accountable for the expansion of a consultancy, developing several strategic partnerships with various organizations in several different markets, identifying vendors for best prices and quality of components

• Performing solely as well as in alliance with other professionals, if necessary, complex projects based on acquired substantial background in project coordination and other competencies

• Delivering specific technical assistance such as aasterisk servers installation, VOIP configuration, ATA and digital phones, assembling hardware, installing software to PCs and servers

• Providing technical support and printers/projectors troubleshoot/Fix, installation and maintenance of network connections; installing, maintaining and troubleshooting VOIP networks

  
  

  

  Telecommunications Technician Bell Technical Solutions, Canada

• Performing various technical tasks such as installing and repairing telecommunications equipment, products and services (phone lines, high speed Internet, and Fibe TV)

• Delivering excellent customer service through communication with customers about assignments, listening to their needs and promoting relevant products and services

• Responsible for BTS equipment and vehicle therefore taking daily inventory for the work equipment; working collaboratively with management and colleagues and producing various reports

  
  

  Technical Support

  Kelly Services Ltd. IBM Canada, Canada

• Providing helpdesk support for inbound, outbound calls and emails through creating helpdesk and change tickets and performing first time fix if required

• Supporting Windows 2000 servers, Active Directory and Windows 2000 workstation, providing support for final users with VPN connections, troubleshooting business software and applications

• Responsible for re-assignation of remedy tickets to the internal and external resolvers teams by documenting with the information required and approving outcomes

  
  

  Customer Care – Technical Support Agent Vonage Canada Group, Canada

• Providing technical support: performing inbound / outbound calls, diagnosing audio, installation / technical related issues, assisting customers in configuring network devices to support VOIP technology

Technical Support Agent, Pivotal Integrated HR Solutions, Siemens Canada, Canada Computer Technician, Dixie Bloor Neighbourhood Centre, Canada

Networkign Technician, Fundacion Social, Colombia (15 Years)

Education and Qualifications

Diploma Digital Communications – Networking

Personal Details

Driving license: Full / clean

Languages: Spanish (native), English (fluent)

References are available on request